top of page

Lucky Lanes FAQ

Q: I'm having problems with the App crashing on my device. How can I send crash logs to help you fix the problem?

A: To access the crash reports on your device, you'll first have to follow these steps:

     1. Connect and sync the device with iTunes on your computer.

          a. On a Mac: From the Finder, hold down the option key while opening the Go menu from the menu bar. You should see Library as an item in this menu. Select it to open your Library folder. From the Library folder, go to Logs -> Crash Reporter -> MobileDevice.

          b. On a PC (Windows Vista and above): From Explorer go to this directory: C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/.

          c. On a PC (Windows XP): From Explorer go to this directory: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter/.

     2. If an application crashed on your device, you should see a crash report for the application in this folder. You'll see both a .crash and a .plist files. Please send us those files in an email.

Q: Who can I contact to submit bugs or ask for help?

A: Send an email to subject [LuckyLanes Support].

Q: Which platforms are currently supported?

A: We support iPhone, iTouch, iPad, Windows 8, Windows Phone.

Q: Why are there funny polygons stretching all over on Windows 8?

A: Update your drivers to Win8 releases, or you may be using an unsupported graphics card.

Q: I am using Windows 8.1 beta, and the game is displaying funky artifacts

A: That would be the problem with Windows, not the game, since the platform is in flux.

Q: When will DLC packs be released for my platform?

A: They are available on all supported platforms!

Q: How do you put the spin on the ball?

A: Spin can be applied after the ball is thrown. Sliding left/right will apply spin at that time.

bottom of page